Job Description

Responsibilities :

Provide L2 production support for business-critical applications.

Monitor application and infrastructure health using SRE monitoring tools.

Analyze and resolve production incidents within defined SLAs.

Perform root cause analysis (RCA) and implement preventive measures.

Troubleshoot application, server, and database-related issues.

Use SQL queries for data validation, troubleshooting, and issue analysis.

Work closely with development, infrastructure, and database teams to resolve production issues.

Participate in deployment, release, and change management activities.

Monitor system performance, availability, and reliability metrics.

Create and maintain support documentation, runbooks, and SOPs.

Support on-call rotations and major incident management processes.

Identify automation opportunities to improve operational efficiency.

Technical and Professional Requirements:

Primary skills-Foundational- Maintenance and Production Support process- PLM Production Support process,Technology- DevOps- Site Reliability Engineering(SRE),Technology- Infrastructure-Storage-Administration- UNIX Storage,Technology- SQL SSIS- SQL Server