Support Engineer

Job description :

Roles and Responsibilities

• Diagnose and quickly resolve a wide range of Windows applications issues.

• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues

• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.

• Install, upgrade, support and troubleshoot for printers & related computer hardware.

• Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.

• Customize & configure desktop hardware to meet specifications and business standards.

• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)

• Strong organizational skills and ability to multi-task in a small business environment

• Team players must be able to work with people within and outside of the IT department.

• Customer service oriented.

• Must be willing to work in shifts for 24/7 operating hours.

Primary Skills:

• Email/Chat supports the users, creating tickets and resolving issues.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Assist users with technical issues in patient care systems.