Store Manager

Position at Nicobar: Retail Operations Manager/Store Manager

Function: Retail Front End

Location: Across India

Reporting Manager: Head of Retail

NICOBAR AT A GLANCE

(Overview of the organization)

Nicobar is a modern, mindful, design-led brand from India, with clothing, homeware, and accessories. Founded in 2016 by Raul Rai and his wife, Simran Lal, the brand is inspired by journeys across the Indian Ocean and anchored in the brand's philosophy: to make products that are designed to last, timeless in appeal, influenced by India's culture, but globally relevant.

Nicobar's retail footprint encompasses 23 stores across India, plus a rapidly growing digital arm that's known for its sleek design and effortless user interface.

Our core team works out of our lush garden studio in Delhi (we call it the Treehouse), where designers sketch and drape, the digital teams write and code, and the gardeners plant broccoli and tomatoes, but our people are spread across the country, in our stores, and in our warehouses.

At Nicobar, we always strive to build a great culture: we foster authentic relationships and nurture creativity through meaningful downtime and team exercises. We're a company that believes in culture as much as commerce, and that journeys are usually as worthy as destinations. And a significant portion of our time is spent finding great talent to collaborate with us in the next phase of our journey.

Get in touch on Instagram @nicojournal or write to us at [Confidential Information].

IMPACT OF THE POSITION

(The impactful purpose statement, which summarizes the impact of the position

in the business operations)

The role will be responsible to lead and oversee the complete operations of the store and deliver a world-class customer experience in stores, and drive same-store-growth

AREAS OF RESPONSIBILITIES

Operations:

• Ensure adherence to detailed SOP; be accountable for inventory in stores optimal housekeeping, quality control, governance etc.
• With support from VM specialists, ensure that stores represent Nicobar proposition and offer a compelling, differentiated experience
• Work with L&D to ensure that the right training is imparted, and that team performance is high on training-related quizzes or other assessments
• Leverage relationships with landlords, staff at stores in the neighbourhood, to surface ideas that drive revenues and/or brand
• Work with planners, warehouse team, care to manage stock replenishments or customer complaints
• Provide consumer-led insights to merchandising, marketing and design teams
• Demonstrate a passion for the brand, and be an effective ambassador for it with customers, partners, colleagues and other stakeholders

Work closely with head of retail and marketing to develop localised marketing initiatives that would drive footfalls to the store

Customer experience:

• Be trusted advisor to Nicobar customers, building strong, lasting connects, leveraging a stellar understanding of our brand and our products, and maintaining an authentic, non-pushy, personal style.

Leadership:

Identify, attract, inspire brand ambassadors; build a team with a balanced mix of gender, age, and competency spikes

WHAT WE ARE LOOKING FOR

• 5-10 years of professional experience
• Managed stores, ideally mix of high street and malls.
• Store management roles at comparable brands
• Ability to understand and represent our brand
• High execution orientation, bias for action
• Attention to detail
• Strong quantitative skills
• Executive presence, Nicobar gravitas

REQUIRED TALENT COMPETENCIES & CHARACTERISTICS

• Authentic, mentorial
• Appreciation for the Nicobar design aesthetic
• Driven by a sense of purpose.
• Collaborative: ability to influence without authority
• High EQ

KEY METRICS

• Revenues
• Footfall conversions, ABQ
• Acquiring new customers and engaging and retaining repeat customers.
• Revenues from innovations, e.g., assisted sales; pop-ups, collaborations
• NPS
• Employee retention and engagement, Training hours for self and team