About Broadway
Broadway is redefining how India shopsan experiential, premium retail destination that blends product discovery, digital-first brands, culture, and community. We bring together the best of fashion, beauty, wellness, home, and more under one roof, delivering immersive shopping journeys.
And now, we're launching
our largest and most ambitious store yet in Mumbaia space that brings alive Broadway's full vision. Think scale, energy, curated experiences, and iconic brand collaborations.
We're looking for a
high-performance Store Manager to lead this flagship space and its multi-category retail universe.
Role Overview
As the
Store Manager of our Mumbai Flagship, you will be the business head and culture torchbearer for the store. You'll drive experience, operations, team performance, and business outcomes across categories including
fashion & apparel, beauty & personal care, health & wellness, footwear, accessories, and lifestyle.
This is not a checklist job. We're looking for someone who leads from the floor, brings process and heart together, and thrives in a fast, premium, and people-first environment.
Key Responsibilities
- Store Operations & Excellence
- Own end-to-end store performance: footfall, conversion, category performance, ATV, basket size, and profitability.
- Maintain Broadway's visual and operational standards at all timesflawless floor hygiene, VM, and brand representation.
- Oversee backend functions like inventory control, replenishment, billing, safety, and loss prevention.
- Multi-Category Ownership
- Ensure smooth functioning across diverse departmentsclothing, footwear, beauty, accessories, wellness, home, and gifting.
- Coordinate with brand teams and internal category heads for launches, activations, and display enhancements.
- Deep-dive into category performance and build weekly plans to boost trials, conversions, and customer engagement.
- Team Leadership & Culture
- Lead, coach, and energize a large, diverse store team of 5080+ employees.
- Drive strong daily rhythmsbriefings, training, reviews, and recognition.
- Build a strong team culture of ownership, agility, and excellence.
- Customer Experience
- Champion Broadway's promise of an exceptional, elevated, and seamless customer experience.
- Empower team members to personalize experiences, resolve issues promptly, and go beyond transactions.
- Brand Partnerships & Events
- Liaison with key brand partners for VM alignment, in-store promotions, and product trainings.
- Oversee smooth execution of in-store events, seasonal campaigns, and community-driven experiences.
- Reporting & Strategy
- Maintain dashboards, track KPIs, and drive improvement actions.
- Share strategic inputs with the central team to co-create store growth plans.
What You'll Need
- 812 years of retail experience, with proven leadership in multi-category environments (e.g., fashion + beauty + wellness).
- Strong P&L ownership experience in high-footfall, large-format or premium stores.
- Experience managing a cross-functional team with 80+ members.
- Excellent floor presence, customer orientation, and team management.
- Strong process understanding with the ability to hustle, improvise, and lead from the front.
- Tech-comfortableable to work with systems, dashboards, and CRM tools.
