Job Description
P1C3TSTSConsultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks
Own the entire relationship with customers, including onboarding, implementation, training,
adoption, retention, and satisfactionEstablish relationships as a trusted and strategic advisor to help ensure the continued value of ourproducts and services Maintain existing customer-success metrics and data as dServe as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting bothThe maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest in reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some task automation experience.Prior experience in the financial services industry is not required, and we welcome candidates from all industries and backgrounds to applDelivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.Troubleshooting , logging, tracing and alerting that can define and measure the target reliability of a product.Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to their documentation.Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the Firm safer and more efficient.The ideal candidate would have at least one of: Software development skills in one or more programming language, e.g. Python, ServiceNow administration or development experience,7 + years of experienceProficient oral and written communication skillsEstablishing warm, effective relationships with colleagues to collaborate on successful delivery
ServiceNow administration or development experience, although this can be acquired by the succePythonObservality toolService nowadministration
