Responsibilities
Technical Operations & Maintenance
- Monitor daily technical operations and ensure seamless site functionality.
- Ensure availability of critical supplies such as electrical, plumbing, and carpentry materials.
- Conduct routine building inspections and identify operational snags for timely resolution.
- Ensure preventive maintenance of all electro-mechanical systems as per 52-week schedule.
- Support renovation and refurbishment activities at the site.
Inventory & Procurement Support
- Conduct weekly physical inventory checks and manage stock records.
- Raise IMT (Inventory Material Transfer) requests as required.
- Support procurement processes for both regular and ad-hoc technical requirements.
- Track vendor invoices and ensure timely processing and coordination.
- Assist in forecasting monthly operational expenditure.
Vendor & Stakeholder Coordination
- Coordinate with vendor teams to ensure smooth facility operations.
- Support quarterly vendor Non-Disclosure Compliance (NDC) processes.
- Liaise with landlord teams for statutory compliance including fire, health, and safety regulations.
- Build strong working relationships with stakeholders and ensure service expectations are met.
Compliance, Safety & Risk Management
- Participate in emergency evacuation, crisis management, and business continuity activities.
- Ensure compliance with statutory and building safety standards.
- Support risk management and identify operational improvement opportunities.
- Assist in energy management and cost-saving initiatives.
Reporting & Analytics
- Analyze MEP readings and prepare weekly/monthly operational reports.
- Track maintenance contracts, spare parts usage, incident reports, and improvement initiatives.
- Ensure accurate reporting of operational performance data.
Customer & User Experience
- Share user feedback surveys and ensure corrective actions are taken.
- Interact with users regularly to understand service needs.
- Proactively resolve customer concerns to ensure high service satisfaction.
- Support continuous improvement in facility service delivery.
Team Support & Training
- Track staff attendance using VMT tools.
- Provide training to onsite teams on equipment procedures and operational standards.
- Support assistant manager in daily operational activities.
