Roles & Responsibilities:
- Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the collaborators feel informed and engaged
- Lead and manage large, diverse teams within a matrixed organization.
- Collaborate with geographically dispersed teams, including those in the US and other international locations.
- Oversee the software development lifecycle
- Develop and implement strategic plans for technology and workforce.
- Follow global standards and practices.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
- Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
- Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization
- Understand the decision-making process, workflows, and business and information needs of business partners and collaborators
- Contribute and define business outcomes + requirements, technology solutions, and services
- Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through test & learn activities
- Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are not met
- Ensure communication of key performance metrics and analysis of unmet needs
- Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
- Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services
- Facilitate standard process sharing, ensuring ongoing alignment with the Technology & Digital strategy
- Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance
- Ensure alignment of Technology service plans across organization
- Provide education to new partners with regards to IT service offerings
- Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
- Masters degree and 8 to 10 years of experience in Business, Engineering, IT or related field OR
- Bachelors degree and 10 to 14 years of experience in Business, Engineering, IT or related field OR
- Diploma and 14 to 18 years of experience in Business, Engineering, IT or related field
- Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation in the Human Resources space including Workday, Eightfold and ServiceNow
- Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
- Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
- Have strong intuition for business. Can demonstrate deep understanding of industry, therapy and product
Preferred Qualifications:
Good-to-Have Skills:
- Experience in a leadership role within a pharmaceutical or technology organization
- Extensive experience in the software development lifecycle.
- Experience using and adoption of Scaled Agile Framework (SAFe)
- Strong analytic/critical-thinking and decision-making abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Established business partnerships and IS governance practices involving senior business stakeholders
- Broad working knowledge of key IS domains and layers
Professional Certifications:
- ITIL (preferred)
- Scaled Agile Framework (SAFe) for Teams (preferred)
Soft Skills:
- Excellent leadership and team management skills.
- Strong transformation and change management experience.
- Exceptional collaboration and communication skills.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented with a focus on achieving team goals.
- Strong presentation and public speaking skills.
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
