Order Lifecycle: Execute sales order creation for both open and closed orders.
PO Administration: Manage PO receipt and ensure SAOP (Sales Administrative Operating Procedure) approval.
Pricing Updates: Periodically update POs at the customer level for revisions related to Forex, Raw Materials (RM), and Basic Customs Duty (BCD) changes.
Special Orders: Create supplementary, debit, and credit sales orders and secure customer approvals for clearance.
Inventory & Transfers: Manage STO (Stock Transport Order) price transfer clearance and perform price difference gap analysis with internal IOM (Inter-Office Memo) approvals.
Customer Account Management
Registration: Lead new customer registration processes and maintain the customer database.
Legal & Documentation: Facilitate General Purchase Agreement sign-offs (internal and customer coordination), as well as NDA, Tooling Agreement, and other customer document clearances.
Crisis Management: Manage the relationship with customers during claims and logistic or quality crises.
Financial Control & Reconciliation
Overdue Management: Monitor and take necessary actions to reduce overdues, including holding overdue meetings, reconciliation, and customer follow-ups.
Payment Clearance: Arrange payment advice from customers and manage clearances with the Shared Service Center (SSC) and Inter-Office Memo (IOM) clearances.
Claims: Process and analyze all customer claims and recovery follow-ups.
Budgeting: Conduct sales budget actualization analysis and maintain internal coordination.
SAP & System Administration
Technical Support: Handle SAP-related issues, resolve tickets, and manage VFX error issues during month-end closing.
Process Flow: Manage Smart Process approvals for Sales Orders, customer registration, and SAP-related technicalities.
Advanced Warehouse: Implement and utilize New SAP Systems to track and monitor the Invoice - GRN - Payment Due Date cycle.
Access Control: Perform periodic approval of roles and access every three months.
Audit & Quality
Compliance: Support internal and external audits (Statutory & Group Compliance) for sales prices, POs, and SAOP.
Quality Improvement: Participate in QRQC (Quick Response Quality Control) to implement corrective and preventive actions.
Service Levels: Maintain customer satisfaction and service rate maintenance (Customer DPM).
