Sr. Customer Service Executive - Network Operations & Support

Tata Communications Limited

Bengaluru, India

4-6 Years

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Posted 11 days ago
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Job Description

Job Description:

Network Operations & Support - SDWAN Cisco/Versa

Experience: 4-6 Years

Location: Chennai/Bangalore

Role Summary:

The Network Engineer SD-WAN is responsible for hands-on delivery, operations and support of enterprise SD-WAN and core networking environments. The role requires strong technical expertise in Cisco and Versa SD-WAN solutions and solid experience in Routing & Switching across enterprise networks.

Key Responsibilities:

Implement, support, and troubleshoot SD-WAN solutions using Cisco and Versa platforms
Perform configuration and operational support for Routing & Switching environments
Troubleshoot WAN, LAN, and overlay/underlay SD-WAN issues
Support network changes, migrations, and upgrades in production environments
Participate in incident, problem, and change management activities
Collaborate with service providers, OEMs, and internal teams
Maintain technical documentation and network diagrams

Key Skills & Technology Requirements:

SD-WAN Technologies: Cisco SD-WAN (Viptela) and/or Versa SD-WAN (mandatory)
Routing & Switching: BGP, OSPF, EIGRP, VLANs, STP, HSRP/VRRP (mandatory)
Cisco routing and switching platforms (mandatory)
Enterprise WAN and LAN troubleshooting
Basic network security concepts (ACLs, VPN fundamentals)
Exposure to service provider WAN environments
Network monitoring and troubleshooting tools
ITIL-aligned operational processes

Required Skills & Experience:

46 years of experience in enterprise networking roles
Strong hands-on experience with SD-WAN and Routing & Switching
Good analytical and troubleshooting skills
Effective communication and documentation skills
Strong ownership and operational discipline

Other Qualification and requirement:

Any degree or relevant education is must. This role requires working at customer locations based on business needs.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 145790757

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