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Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
. Guide & help seller for completing onboarding formalities & train them on internal tools.
. Handle various types of cases related to inbounding, product issues and customer complaints
. Provide required inputs to seller to manage customer feedbacks
. Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
. Document processes & regularly update existing Sops
. Review & suggest SOP changes required if any to the team basis input from Category managers
. Handle various sets of daily, weekly and monthly business reports
. Onboard new processes if required as per the business needs
I. Skills
. Excellent written and oral communication skills in English
. MS Excel proficiency - ability to mine voluminous data for specific detail
. Strong analytical skills
. Strong interpersonal skills
. Excellent listening skills
. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
II. Critical Qualities / Characteristics
. Pace of implementation and consistency in performance
. Willingness to take initiatives and additional responsibilities
. Willingness to travel
. Commitment and completion factor
. Peer respect - establish and maintain cooperative working relationships
. Creative and analytical problem solvers with passion for operational excellence
. Identify areas of possible process improvements
III. Ability to
. Multi task in a fast paced environment
. Operate in the system with speed and accuracy necessary to meet Amazon standards
. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
IV. Operations
. Meet and interact with sellers/vendors for initial process setup
. Flag possible escalation, dive deep to recommend and implement corrective actions
. Flag any updates received from stakeholders on process to Team Lead/Manager
. Be part of client calls to raise challenges, lead, and document conference discussions
. Audit tasks assigned to junior associates and report quality metrics
. Train new staff and give feedback to the training team
. Understand the processes across teams & work towards improving the same along with process experts
- 1+ years of sales experience
- Bachelor's degree
- Bachelor's degree in management, business administration, economics, engineering, marketing
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Job ID: 145945495
