Description
Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
- Guide & help seller for completing onboarding formalities & train them on internal tools.
- Handle various types of cases related to inbounding, product issues and customer complaints
- Provide required inputs to seller to manage customer feedbacks
- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
- Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing Sops
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
I. Skills
- Excellent written and oral communication skills in English
- MS Excel proficiency – ability to mine voluminous data for specific detail
- Strong analytical skills
- Strong interpersonal skills
- Excellent listening skills
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
II. Critical Qualities / Characteristics
- Pace of implementation and consistency in performance
- Willingness to take initiatives and additional responsibilities
- Willingness to travel
- Commitment and completion factor
- Peer respect - establish and maintain cooperative working relationships
- Creative and analytical problem solvers with passion for operational excellence
- Identify areas of possible process improvements
III. Ability to
- Multi task in a fast paced environment
- Operate in the system with speed and accuracy necessary to meet Amazon standards
- Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
IV. Operations
- Meet and interact with sellers/vendors for initial process setup
- Flag possible escalation, dive deep to recommend and implement corrective actions
- Flag any updates received from stakeholders on process to Team Lead/Manager
- Be part of client calls to raise challenges, lead, and document conference discussions
- Audit tasks assigned to junior associates and report quality metrics
- Train new staff and give feedback to the training team
- Understand the processes across teams & work towards improving the same along with process experts
Basic Qualifications
- 1+ years of sales experience
- Bachelor's degree
Preferred Qualifications
- Bachelor's degree in management, business administration, economics, engineering, marketing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - ASSPL - Karnataka
Job ID: A10394525
