Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.JOB SUMMARY:MSP Specialists are responsible for administration and operational support of the MSP process for our strategic client partnerships. Successful candidates will have a strong service mindset, superior communication skills, be process driven, and have a keen attention to detail.Emphasis is on accuracy, consistency and outstanding customer service.Operations Specialist Responsibilities:Supplier and hiring manager engagement activitiesAudits performance and Report creationInterview scheduling and meeting coordination supportFulfillment process compliance and Vendor Management System administrationPre-employment onboarding support and tracking for SuppliersCollaborate on special projectsCritical thinking, problem solving, resourcefulness and excellent customer serviceTimely response to all client and supplier calls and/or communicationsCreate process improvements/recommendations as neededInvoice creation/presentationOther duties as assignedEducation:High school diploma or equivalent requiredWork Experience:2-5 years of experience in a Customer Service production setting requiredPrevious experience in staffing related industry preferredVNDLY experience requiredKnowledge, Skills, and Abilities:Proficient with Microsoft Office tools and Google SuiteStrong Excel and Google software skillsStrong customer focus and customer service skillsExcellent organizational, and time management skillsExcellent verbal and written communication skillsPossess strong interpersonal skillsAbility to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardizationPossess strong problem solving skillsDetail oriented with a concern for quality expressed by continually initiating system and process improvementsResults orientedAbility to work as a team or with minimal supervisionAbility to interact and communicate with all levels of staff and managementDemonstrates critical thinking, analytical and problem solving abilitiesIs this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.
