Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
The position ensures to
- Execute all aspects related to branch operations in a timely and effective manner
- Ensure effective customer service
- Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities
Fulfil all responsibilities in relation to
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents.
Job Duties & Responsibilities
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Primary Location
India-Delhi-New Delhi
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 7, 2023, 10:12:08 PM
