Company Description
Sigma Consultancy Services, established in 2011 by Ms. Neelam Chaudhary, is a trusted partner to over 100 businesses across India. With expertise in Executive Search, HR Advisory, Real Estate, and more, Sigma delivers customized leadership and management solutions across diverse industries like IT, Education, Real Estate, and Healthcare. Known for its excellence and integrity, Sigma provides strategic advisory services to startups, SMEs, and large enterprises. The team is committed to achieving sustainable growth and operational efficiency for their clients.
Job Description
Guest Relations Executive Location: Gurugram
Department: Guest Relations Executive
Salary: Upto 8LPA
Role OverviewThe Guest Relations Executive will be the first point of contact for guests, visitors, and clients, ensuring a warm, professional, and seamless experience at the premises. The role demands excellent communication skills, grooming standards, and a strong service-oriented mindset.
Key ResponsibilitiesGuest Handling & Front Desk Operations- Welcome guests and visitors in a courteous and professional manner.
- Manage front desk operations including visitor entry, registration, and access coordination.
- Handle incoming calls, inquiries, and appointment scheduling.
- Guide guests to the appropriate departments or personnel.
Guest Experience & Service Excellence- Ensure a positive guest experience by addressing queries, requests, and concerns promptly.
- Handle guest complaints with empathy and escalate issues when required.
- Maintain high standards of hospitality, etiquette, and grooming at all times.
Coordination & Support- Coordinate with internal teams (security, operations, admin) for smooth visitor movement.
- Assist during events, site visits, launches, and high-footfall periods.
- Support VIP visits and senior management meetings.
Records & Documentation- Maintain visitor logs, registers, and basic CRM entries.
- Ensure confidentiality and data privacy of visitor information.
- Prepare daily reports related to guest footfall and front-desk activities.
Facility & Front Office Management- Ensure the front desk, lobby, and waiting areas are clean, organized, and presentable.
- Monitor availability of brochures, forms, and guest-related materials.
- Follow standard operating procedures (SOPs) and safety guidelines.
Qualifications & Experience- Graduate in any discipline (Hospitality degree preferred).
- 15 years of experience in front office / guest relations / customer service.
- Prior experience in real estate, hospitality, retail, corporate offices, or malls is an advantage.
