Specialist, Application Support

What you will do:

• Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services
• Working with development, infrastructure, and other teams to investigate complex issues and implement solutions
• Maintaining detailed records of issues, resolutions, and troubleshooting procedures.
• Identifying the underlying causes of issues to prevent recurrence
• Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes.
• Configuration changes to support batch processing.
• Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting.
• Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis)

What you will need to have:

• 5+ Years of hands-on experience in Oracle PL/SQL.
• Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications
• Application Support Experience minimum of 5 years.
• Extensive exposure to ITIL V3 standards.
• Knowledge in KAFKA and API related environments.
• Strong analytical, verbal and written communication skills (English) and Quality focused.
• Advanced problem-solving skills, proven ability to think logically and effective time management
• Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
• Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.