Analyze and resolve complex application or system issues by understanding functional workflows, system constraints, performance considerations, and integration touchpoints.
Review existing procedures and recommend improvements to ensure stability, scalability, reliability, and efficient application operation.
Perform application support activities including incident triaging, root-cause analysis, bug isolation, log investigation, performance tuning, and coordinating with development teams for permanent fixes.
Handle complex operational scenarios requiring advanced troubleshooting techniques across application, database, API, cloud, and infrastructure layers.
Act as a technical guide and mentor for junior team members by offering direction, best practices, and knowledge transfer.
Evaluate proposed system enhancements or workflow changes and provide operational feasibility and impact assessments.
Support multi-system interactions, integrations, and workflows, ensuring data accuracy, seamless communication, and endtoend functional continuity.
Prepare operational reports, new support activities, and recommendations for optimization.
Act as an Operations Project Lead for small to medium initiatives, coordinating across crossfunctional teams.
Embrace modern operational practices such as automated monitoring, alerting, dashboards, observability frameworks, and CI/CD-based release processes.
Communicate effectively with end users, product owners, and IT teams to ensure clarity on issues, impacts, resolutions, and preventive measures.
Qualification :
Bachelor's degree in Computer Science Engineering, or an equivalent combination of education and work experience.
712 years of handson experience in Application Operations / Production Support, particularly supporting enterprise applications.
Strong expertise in C#, .NET frameworks (3.5 / 4.0 / 4.5 / higher), and troubleshooting across these technologies.
Solid experience working with SQL Server, including proficiency in Stored Procedures, Cursors, Transactions, SQL Jobs, and debugging performance issues.
Experience with Reporting Services (SSRS) for monitoring, debugging, or operational support.
Exposure to Dynamics GP or Delphi is an advantage, especially for legacy system maintenance.
Strong understanding of web services (REST/SOAP), API troubleshooting, and integration flow analysis.
Familiarity with Agile methodologies and collaboration frameworks.
Ability to diagnose mismatches between business workflows and system behaviors and recommend operational workarounds or fixes.
Excellent debugging, analytical, and problemsolving skills with the ability to resolve highimpact production issues under time-sensitive conditions.
Effective written and verbal communication skills, with proven ability to interact with technical teams, business users, and leadership.
Demonstrated capability to lead operational tasks, initiatives, and small teams.
