Job Summary:
The AR Collections Specialist is responsible for managing outstanding receivables, ensuring timely collection of payments and maintaining healthy customer relationships. The role involves regular follow-ups, resolving billing issues and minimizing overdue accounts.
Key Responsibilities:
- Contact customers via calls, emails, and portals to collect overdue payments
- Maintain accurate records of collection activities and customer interactions
- Monitor AR aging reports and prioritize delinquent accounts
- Negotiate payment plans and resolve disputes professionally
- Ensure timely posting of payments and reconciliation of accounts
- Follow up on invoices, discrepancies, and payment delays
- Work closely with internal teams (sales, finance, customer service)
- Escalate high-risk or non-responsive accounts when required
- Meet monthly collection targets and reduce bad debt
Required Skills:
- Strong communication & negotiation skills
- Good knowledge of accounts receivable & collections process
- Ability to handle difficult customers professionally
- Analytical mindset for resolving payment discrepancies
- Proficiency in Excel and accounting/ERP systems
- Time management and multitasking ability
