About The Role
We are seeking an experienced QA Manager with 15+ years of experience in software quality assurance, automation, and team leadership. The ideal candidate will lead QA strategy, build high-performing teams, and drive quality engineering practices across Agile and SAFe programs while ensuring the delivery of reliable and scalable software solutions.
What You'll Be Expected To Do
QA Leadership & Strategy
- Define and drive the overall QA strategy, roadmap, and quality engineering best practices.
- Build, mentor, and manage high-performing QA teams including Automation, Manual, and Performance testers.
- Establish quality metrics, dashboards, and reporting to track release readiness and product quality.
- Collaborate with senior stakeholders to align QA initiatives with business and delivery goals.
- Promote a shift-left testing culture and embed quality throughout the SDLC.
Test Automation & Engineering
- Oversee the design and implementation of scalable automation frameworks using Selenium, Playwright, WebDriverIO, and Cypress.
- Ensure development of automated test suites for web, API, and database layers.
- Drive adoption of reusable automation components and best practices.
- Ensure seamless integration of automated testing into CI/CD pipelines using Jenkins and similar tools.
Quality Assurance & Governance
- Define and implement test strategies covering functional, regression, integration, UAT, and release validation.
- Establish best practices for API testing (Postman, REST Assured) and database validation.
- Ensure effective defect lifecycle management using JIRA and other tools.
- Review requirements and architecture to identify risks early and improve testability.
- Ensure compliance with quality standards and governance processes.
Agile & Cross-Functional Collaboration
- Actively participate in SAFe Agile ceremonies including PI Planning, sprint planning, stand-ups, retrospectives, and system demos.
- Partner with Engineering, Product, and DevOps teams to drive continuous quality improvements.
- Champion process improvements, innovation, and modern QA methodologies.
Qualifications & Experience
- Bachelor's degree in Computer Science, Engineering, or equivalent.
- 15+ years of experience in QA with at least 5+ years in QA leadership/management roles.
- Proven expertise in building and scaling automation frameworks.
- Strong experience in API testing, database testing, and CI/CD implementation.
- Hands-on experience working in Agile/SAFe environments.
Experience You'll Need To Have
- Strong programming experience in JavaScript, Java, and/or Python.
- Experience managing QA teams and delivering large-scale enterprise projects.
- Experience integrating automation into CI/CD pipelines (Jenkins, GitLab CI).
- Hands-on experience with JIRA, Confluence, and version control systems (Git).
- Proven experience in test planning, estimation, and release governance.
Skills You'll Need To Have
- Deep understanding of SDLC, STLC, and modern QA methodologies.
- Strong experience with BDD/TDD using tools like Cucumber.
- Solid understanding of modern web technologies and REST APIs.
- Excellent leadership, stakeholder management, and communication skills.
- Strong analytical and problem-solving abilities.
About IGT Solutions
IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
