Software Development Engineer - Service Management

Role Responsibilities:

• Monitor and investigate system logs across Windows, VMware, and Hyper-V environments, identifying and troubleshooting issues
• Resolve issues based on troubleshooting, referring to KEDB or Knowledge Bases, and updating tickets with actions taken and outcomes
• Escalate unresolved or complex issues to L3 SMEs, supporting troubleshooting efforts and coordinating with third-party vendors
• Ensure compliance with processes, prepare detailed shift handover reports, and monitor ticket SLA adherence

Job Requirements:

• Bachelor's degree in Engineering or Science (UG), Postgraduate preferred
• Certification: OS 201, Windows Server Administration, VMware 201, Virtualization Fundamentals
• Experience in kernel patching, system troubleshooting, and adding storage for DB requirements
• Strong scripting skills for automating monitoring and performance tasks