Social Media Manager

Social Media & Client Servicing Manager

We're looking for someone who can own accounts, lead a team, and get things done.

This role is for someone who can independently manage 3 to 4 clients end-to-end, keep day-to-day operations running smoothly, and lead a team of 5 to 6 people across social media, content, design and execution.

What You'll Own

• Manage 3 to 4 client accounts independently, from planning to execution.
• Be the primary point of contact for clients and build strong working relationships.
• Understand briefs, translate them into clear actionables and ensure the team executes them correctly.
• Plan monthly content calendars, campaigns, topical opportunities and ongoing social media communication.
• Manage timelines, approvals, feedback loops and deliverables without constant follow-ups.
• Lead and coordinate a team of 5 to 6 people across content, design, social media and other functions.
• Review work before it reaches the client and maintain a strong quality benchmark.
• Handle multiple priorities, urgent requests and changing client requirements without disrupting the larger workflow.
• Identify gaps, solve problems proactively and make sure accounts are always moving forward.
• Participate actively in ideas, campaign thinking and execution instead of functioning only as a coordinator.
• Track account performance and recommend improvements based on what is working.
• Ensure the team stays ahead on content instead of operating at the last minute.

What We're Looking For

Someone who is:

• Strong at both client servicing and social media management.
• Comfortable taking complete ownership instead of waiting for instructions.
• Able to manage people while also being hands-on with execution.
• Excellent at communication, planning and follow-ups.
• Good at understanding creative work and giving clear, actionable feedback.
• Calm and solution-oriented when timelines get tight.
• Comfortable managing multiple brands and stakeholders simultaneously.
• Proactive enough to spot what needs to happen next before being asked.
  

The Ideal Person:

You're not just someone who can manage clients.

You can run the account like a mini business.

You know what the client needs, what the team needs to deliver, what is getting delayed, what needs approval, what can be improved and what needs to happen next.

Salary: INR 35-40k