- Understand the Gamer pulse andestablish brand awareness and traction across the social ecosystem
- Develop the social media plan for Reliance Games in coordination with the other internal stakeholders.
- Develop, implement, and manage social media strategy across platforms like Twitter, Instagram, Facebook, and YouTube, alongside building LinkedIn.
- Answer calls and/or address user comments/ queries across social media channels and app stores to resolve and troubleshoot any queries/concerns shared by end-users.
- Keep records of customer interactions including details of inquiries,complaints, and comments, as well as actions taken to address the same.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.
- Form key relationships with influencers across social media platforms.
- Manage and facilitate social media communities by responding to social media posts and developing discussions.
- Research and evaluate the latest trends and techniques to recommend improvements to increase social performance.
- Keep track of competitor activity across social channels.
- Manage a budget for social media activities.
We re looking for someone who has:
- Degree in Marketing, Communications, Or Journalism.
- 0-1 years of experience in social media management.
- Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategies and present complex information clearly and concisely.
- Proficiency in MS Office is required.
- Knowledge of Google Analytics, LinkedIn, and Instagram.
- Prior experience in handling Social for Technology companies.
- Strong analytical and quantitative skills with the ability to use data and metrics for driving social engagement.
- Collaborative working style with team spirit.
