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Roles & Responsibilities :
Server Management (Windows/Linux)
Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements
Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments
Coordinate with internal teams and vendors under guidance for hardware or software-related support
Participate in knowledge-sharing sessions within the team and learn server management best practices
Maintain basic documentation of server incidents, actions taken, and vendor communications
Storage Management (SAN/NAS)
. Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance
. Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes
. Ability to identify issues and escalate complex or critical problems to senior engineers or management when required
. Support investigation and resolution of storage-related incidents, and track escalated issues until closure
. Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices
. Maintain basic documentation of incidents, resolutions, and vendor communications
FTS Collaboration
Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.
Maintain a high level of professionalism and reliability while working in a rotational shift environment, covering multiple time zones.
Cooperate closely with server, network, and database teams to provide integrated solutions and support.
Educational qualification:
B.E (IT or Computer Science) or Equivalent.
Experience :
2-4 years of experience in IT infrastructure with a focus on server manageme
Personal Profile:
We are looking for a motivated and flexible IT Infrastructure Support Engineer with 2-4 years of experience or relevant hands-on exposure in server and storage technologies. This role supports our 24/7 Fo
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 147632937
Skills:
Nas, San, Linux, Storage Management, Server Management, Windows
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