Job Description

Roles & Responsibilities :

Server Management (Windows/Linux)

Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements
Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments
Coordinate with internal teams and vendors under guidance for hardware or software-related support
Participate in knowledge-sharing sessions within the team and learn server management best practices
Maintain basic documentation of server incidents, actions taken, and vendor communications

Storage Management (SAN/NAS)

. Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance

. Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes

. Ability to identify issues and escalate complex or critical problems to senior engineers or management when required

. Support investigation and resolution of storage-related incidents, and track escalated issues until closure

. Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices

. Maintain basic documentation of incidents, resolutions, and vendor communications

FTS Collaboration

Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.
Maintain a high level of professionalism and reliability while working in a rotational shift environment, covering multiple time zones.
Cooperate closely with server, network, and database teams to provide integrated solutions and support.

Qualifications

Educational qualification:

B.E (IT or Computer Science) or Equivalent.

Experience :

2-4 years of experience in IT infrastructure with a focus on server manageme

Additional Information

Personal Profile:

We are looking for a motivated and flexible IT Infrastructure Support Engineer with 2-4 years of experience or relevant hands-on exposure in server and storage technologies. This role supports our 24/7 Fo

SO_IT Infrastructure Support Engineer–Storage and Server_TM_2026