SO_IT Infrastructure Support Engineer–Storage and Server_TM_2026

Job Description

Roles & Responsibilities :

Server Management (Windows/Linux)

• Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements

• Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments

• Coordinate with internal teams and vendors under guidance for hardware or software-related support

• Participate in knowledge-sharing sessions within the team and learn server management best practices

• Maintain basic documentation of server incidents, actions taken, and vendor communications

Storage Management (SAN/NAS)

. Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance

. Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes

. Ability to identify issues and escalate complex or critical problems to senior engineers or management when required

. Support investigation and resolution of storage-related incidents, and track escalated issues until closure

. Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices

. Maintain basic documentation of incidents, resolutions, and vendor communications

FTS Collaboration

• Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.

• Maintain a high level of professionalism and reliability while working in a rotational shift environment, covering multiple time zones.

• Cooperate closely with server, network, and database teams to provide integrated solutions and support.

Qualifications

Educational qualification:

• B.E (IT or Computer Science) or Equivalent.

Experience :

• 2-4 years of experience in IT infrastructure with a focus on server manageme

Additional Information

Personal Profile:

We are looking for a motivated and flexible IT Infrastructure Support Engineer with 2-4 years of experience or relevant hands-on exposure in server and storage technologies. This role supports our 24/7 Fo