ServiceNow Technical Lead ITSM

Han Digital Solution

Bengaluru, Belgaum

7-11 Years

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Job Description

We are seeking an experienced ServiceNow Technical Lead ITSM with a strong background in IT service management and technical leadership. The role involves leading ServiceNow ITSM implementations, guiding technical teams, and ensuring adherence to ITSM best practices and standards.

Roles and Responsibilities

Lead the implementation, configuration, and customization of ServiceNow ITSM modules including Incident, Problem, Change, and Knowledge Management
Design and implement IT service management processes and workflows aligned with business requirements
Provide technical guidance and mentorship to team members on ServiceNow ITSM configurations and best practices
Develop, maintain, and update documentation related to ServiceNow ITSM workflows, configurations, and processes
Troubleshoot, analyze, and resolve technical issues related to ServiceNow ITSM solutions
Ensure compliance with ITIL frameworks, industry standards, and organizational best practices

Required Qualifications and Experience

Strong understanding of IT service management principles, processes, and tools
Hands-on experience with ServiceNow ITSM module implementation and customization
Proven experience in leading technical teams and ServiceNow projects
Strong analytical and problem-solving capabilities
Experience working with ITIL processes and service management frameworks

More Info

Job Type:

Permanent Job

Industry:

Consulting, Professional Services

Role:

Operations Manager

Function:

Operations

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Han Digital Solution

Data & Strategy for your Talent, Market, R&D, and Growth Founded in 2003, Han Digital offers suite of strategic consulting and talent advisory to Fortune500 customers across Software/IT, BFSI, Semicon, Telco, Healthcare, and Engineering verticals. Our expertise spans Global Talent Intelligence, Market Research, GenAI Data Solutions, GCC Programs, Strategic Consulting, Executive Search and Talent Solutions. Our Core Focus Areas: 1.Global Capability Centers (GCCs), ER&D, and IT Pioneers: We offer a comprehensive strategic consulting suite for GCCs, ER&D, IT players, and tech startups in India, the Philippines & emerging ITBPM markets to scale and transform their businesses. 2.AI/MLOps Data Solutions: We empower GenAI players with all data annotation, content moderation, image sourcing, and data labeling, to enhance customer agility and innovation. 3.Executive Search and Hiring Solutions: Our executive search, specialized niche skill hiring and staffing cater specifically to the IT-BPM industry, helping you to find and hire the right talent. 4.Industry Research: We benchmark and provide custom market research to solve complex business problems related to the market, competition and growth. Why Han Digital •Proven Expertise: 20 years of expertise in talent intelligence and tracking over 15,000 niche technology skills. •Innovative Solutions: Offering scalable AI/MLOps data solutions to drive innovation and elevate customer experiences in the future of GenAI. •Hiring Partnerships: Yearly over 100,000 candidates and 5,000 job roles handled, helping niche technology and semiconductor hiring for Fortune 500 customers. Our Commitments to Excellence: At Han Digital, we believe in staying ahead of market trends through proven domain expertise and strong thought leadership.

Job ID: 139548955

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