Role Overview
The ServiceNow Platform Architect / Consultant is responsible for designing, governing, and evolving the ServiceNow platform as an enterprise-grade capability. The role ensures architectural integrity, scalability, security, and alignment with business objectives across all ServiceNow modules and integrations, typically operating within a ServiceNow Center of Excellence (CoE).
Key Responsibilities
- Define platform architecture, design standards, and technical guardrails for ServiceNow.
- Act as design authority for ITSM, ITOM, HRSD, CSM, SecOps, SPM, and custom applications.
- Govern configuration vs customization decisions to minimize technical debt.
- Define integration patterns, data models, CMDB (CSDM) alignment, and security standards.
- Review solution designs, perform architecture assessments, and approve builds.
- Guide platform upgrades, release planning, and environment strategy.
- Collaborate with AI, UX, Value, and Delivery leads to ensure platform alignment.
- Provide consulting support to business and technical stakeholders.
Required Skills & Experience
- 10–12+ years of experience in ServiceNow or enterprise platform architecture roles.
- Strong experience across core ServiceNow modules and custom app development.
- Deep understanding of CMDB, CSDM, Discovery, integrations, and security.
- Experience operating within ServiceNow CoE or large enterprise programs.
- Ability to translate business requirements into scalable platform designs.
- Strong stakeholder communication and consulting skills.
Education & Certifications
ServiceNow certifications such as CSA, CIS, CAD, or Platform Architecture certs are preferred.
ITIL certification is a plus.
