Overall Responsibilities:

Develop and maintain a deep understanding of the current and future functionality of the ServiceNow platform and its relevance to the organization.
Design and implement high-quality ServiceNow solutions that enable enterprise architecture objectives and business needs.
Collaborate with IT and business stakeholders to define system requirements and document architectural artifacts to enable secure, compliant, and resilient ServiceNow platform solutions.
Lead architecture and design sessions; advocate best practices and optimal design techniques to ensure performance and scalability.
Provide expert guidance to development teams on technical issues, modern integration techniques, and ServiceNow best practices.
Provide architecture leadership for the end-to-end lifecycle for ServiceNow implementations including design, configure, test, deploy, and maintain.
Prepare and present architectural artifacts and technical presentations to senior management and other key stakeholders; obtain architecture review board approval in support of ServiceNow platform solutions and integrations.
Ensure compliance with security standards and practices in the ServiceNow environment.
Act as a mentor to junior architects, developers, testers, product owners, providing leadership to enhance their skills and understanding in ServiceNow technologies.
Provide oversight, architectural direction, and recommendations for data integrations to ensure data quality and best practices are adhered to for integration of data into the ServiceNow CSDM.

Qualifications:

- Certified ServiceNow Technical Architect (Must Have)

- Bachelors or master s degree in computer science, Information Technology, or related field.

- 5+ years of experience in designing and implementing ServiceNow solutions.

- Strong understanding of ITSM, ITOM, ITRM, ITBM, ITVM, BCM, SPM, UPM-X, CSM, and SecOps modules within ServiceNow.

- Experience with JavaScript, HTML, CSS, and integrating third-party APIs with ServiceNow.

- Excellent problem-solving skills and the ability to work under tight deadlines.

Experience:

At least 10 years of experience in software development and leading technology projects
Proven track record of delivering projects using emerging technologies
Experience in mentoring and guiding junior team members
Experience in working with cross-functional teams

Day-to-Day Activities:

Manage the development and delivery of projects using emerging technologies
Provide technical guidance and mentorship to junior team members
Collaborate with cross-functional teams to ensure alignment with the organizations overall strategy
Evaluate and recommend new technology solutions to improve business processes
Stay up-to-date with the latest technological advancements and industry trends

Soft Skills:

Strong communication and leadership skills
Ability to work well under pressure and meet tight deadlines
Excellent interpersonal and team-working skills
Ability to effectively communicate technical information to non-technical stakeholders
Passionate about technology and a desire to stay up-to-date with the latest advancements.

ServiceNow Platform Architect