Required Technical Skills & Experience:
- 7+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.
- Deep expertise in ServiceNow platform development:
- Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.
- Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).
- ServiceNow APIs (REST, SOAP).
- Implementation experience with ServiceNow GRC Module:
- Implementation, configuration, and customization of Risk Management, Policy & Compliance, Audit Management, and Vendor Risk Management.
- Understanding of GRC frameworks (e.g., NIST, ISO 27001, COBIT).
- Proven experience with complex integrations:
- Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.
- Experience with various authentication methods (OAuth, Basic Auth, certificates).
- Familiarity with ServiceNow Now Assist and AI/ML capabilities:
- Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.
Experience in leveraging or implementing AI/ML-driven features within ServiceNow.
