ServiceNow (ITSM, ITOM) Developer

Company Name: Willware Technologies

Role: ServiceNow (ITSM, ITOM) Developer

Experience: 6+ Years

Work Location: Pan India

Work Mode: Onsite

Technical Comptency:

• 6+ years of IT experience in in ServiceNow platform.
• Proven experience designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist.
•  Strong understanding of ServiceNow Service Catalog, Request Management, and Flow Designer.
• Experience of ITOM suite (CMDB /Discovery/Service Mapping/Event Management) within ServiceNow
• Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills
• Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
• Experience with topic flow design, dialog creation, NLU training, and contextual triggers.
• Hands-on experience integrating Virtual Agent with external systems or back-end workflows.
• Excellent knowledge of JavaScript, Glide API, REST APIs, and ServiceNow scripting.

Must-Have:

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Certified ServiceNow CSA (Certified System Administrator) and preferably CAD, CIS-Virtual Agent, or other ServiceNow certifications.
• Exceptional problem-solving and communication skills.

Behavioral competency:

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have:

• ServiceNow Implementation Specialist certification
• ITIL V3/V4 foundation certification
• Java developer certification