Key Responsibilities
- Module Development & Customization: Design, develop, configure, and maintain the ServiceNow VR module, including workflows, forms, notifications, and automation.
- Integrations: Implement and manage integrations between ServiceNow and third-party vulnerability scanners such as Qualys, Tenable, and Rapid7.
- Automation: Automate VR processes for triage, prioritization, assignment, and remediation tracking using Flow Designer, Orchestration, and scripting.
- CMDB and CI Correlation: Configure and maintain correlation rules between vulnerable items and Configuration Items (CIs) in the CMDB.
- Documentation: Create and maintain technical documentation, integration specifications, and standard operating procedures.
- Problem Resolution: Troubleshoot and resolve complex technical issues within the VR module and integrations.
Required Qualifications & Technical Skills
- 35 years of hands-on ServiceNow development experience, with at least 2 years focused on VR and/or SecOps modules.
- Strong proficiency in JavaScript, GlideScript, HTML, and CSS.
- Hands-on experience with REST/SOAP integrations and MID Servers.
- Knowledge of ServiceNow CMDB, Discovery module, Flow Designer, Automated Test Framework (ATF), and Performance Analytics.
- Solid understanding of cybersecurity principles, vulnerability lifecycle, and risk assessment frameworks (CVSS, NIST).
Certifications (Highly Desirable)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR)
