Servicenow Developer - FSM

LTIMindtree is seeking a highly experienced ServiceNow Lead to oversee the design, architecture, implementation, and integration of solutions within the ServiceNow Field Service Management (FSM) product. This role will require strong technical leadership, deep platform knowledge, and a commitment to quality and innovation.

Key Responsibilities:

• Lead the end-to-end implementation and solution architecture of ServiceNow FSM modules
• Translate complex business requirements into scalable and maintainable technical solutions
• Ensure alignment with ServiceNow best practices, standards, and security guidelines
• Provide technical consultation to clients and internal teams
• Guide the team in designing, configuring, and customizing FSM and related modules
• Champion innovation and quality across all ServiceNow-related projects
• Collaborate with stakeholders to drive value delivery and adoption of FSM features

Required Experience & Skills:

• 5+ years of experience in implementing or architecting ServiceNow solutions
• Proven hands-on experience in designing and implementing ServiceNow FSM module
• Experience with the following FSM features is essential:
• Workforce and Resource Management
• Work Order Management
• Appointment Scheduling and Dispatch
• Map-based and Calendar-based Dispatcher Views
• Mobile App for FSM Agents
• Surveys and Analytics
• Asset and Inventory Management
• Now Assist for FSM
• Experience in implementing or integrating with:
• IT Service Management (ITSM)
• Custom Service Portals

Ideal Candidate Attributes:

• Deep understanding of ServiceNow platform capabilities, modules, and integration options
• Strong technical leadership and consultation skills
• Ability to manage complex integrations with third-party technologies
• Passion for delivering high-quality, innovative solutions in a client-facing environment