Job Description
Job Summary
The Senior Engineer, ServiceNow will be responsible for the configuration, development, support, and maintenance of the ServiceNow platform. This includes, but is not limited to, custom applications, workflows, automation, and integrations with third-party applications.
Key Responsibilities
Design, develop, and implement solutions in the ServiceNow platform including configuration, customization, and integration.
Work with stakeholders to understand requirements and provide technical solutions using best practices.
Create and maintain documentation on processes, policies, application configurations, and help-related materials.
Manage platform upgrades and provide ongoing support to users.
Troubleshoot technical issues and work with ServiceNow support when necessary.
Participate in the development and delivery of ServiceNow training programs.
Ensure platform compliance with security and performance standards.
Collaborate with internal and external teams to align ServiceNow implementation with business goals.
