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ServiceNow Developer

Birlasoft
Gurugram, India
2-5 Years
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Job Description

Area(s) of responsibility

Skills: ServiceNow Developer (ITSM/ ITOM/ HRSD/ App engine)

Experience: 2-5 years

Location: Gurgaon(Manesar)

Key Responsibilities

  • Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.
  • Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
  • Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
  • Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
  • Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
  • Maintain platform stability, performance, and upgrades including patch management and version upgrades.
  • Create and maintain technical documentation, including solution designs and user guides.
  • Follow ServiceNow best practices and ensure security and compliance standards are met.
  • Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills & Experience

  • Hands-on experience as a ServiceNow Developer (minimum 2+ years).
  • Strong knowledge of ServiceNow core platform features and capabilities.
  • Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
  • Experience in at least one or more modules: ITSM, ITOM,HRSD, App Engine
  • Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
  • Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
  • Experience with platform upgrades, performance tuning, and troubleshooting.
  • Good understanding of ITIL/ITSM processes.
  • Strong communication and problem-solving skills.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • One or more advanced certifications (CIS–ITSM, CIS–HRSD, CIS–Discovery, etc.).
  • Experience with Agile/Scrum methodology.
  • Exposure to ServiceNow App Engine / custom application development.

Soft Skills

  • Strong analytical and logical thinking.
  • Ability to work independently and in teams.
  • Proactive in identifying opportunities for process improvement.
  • Excellent communication and interpersonal skills.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Service Management
Employment Type:
Full time

About Company

Birlasoft

Job ID: 147498121

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Last Updated: 15-05-2026 11:22:44 PM
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