Role Summary
We are seeking a ServiceNow Technical Architect to spearhead our end-to-end platform architecture. In this role, you will ensure the delivery of scalable, secure, and future-ready solutions that align with enterprise standards and strategic roadmaps.
What Your Role Will Look Like
- Architectural Leadership: Define and own the end-to-end ServiceNow architecture, ensuring alignment with enterprise standards.
- Module Design: Design scalable solutions across HRSD, ITSM, ITOM, ITAM, CMDB, and Discovery.
- CMDB Strategy: Lead CMDB architecture, including complex data models, CI structures, and relationship mapping.
- Integration Management: Oversee robust integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
- Technical Oversight: Manage advanced configurations, including Flows, Business Rules, Script Includes, UI Policies, and Client Scripts.
- Discovery & Mapping: Implement and optimize ServiceNow Discovery and Service Mapping.
- Data Governance: Ensure CMDB data integrity through rigorous governance, normalization, and auditing processes.
- Solution Delivery: Translate complex business requirements into high-performance technical designs.
- Pre-Sales Support: Assist in solution design and effort estimation for prospective projects.
Why You Will Love This Role
- Strategic Influence: Shape enterprise-wide ServiceNow architectural decisions.
- High Impact: Lead high-visibility implementations across a diverse range of modules.
- Collaboration: Work closely with senior stakeholders and cross-functional technical teams.
- Innovation: Gain exposure to cutting-edge AI features like Now Assist, Predictive Intelligence, and Virtual Agent.
- Dynamic Work: Enjoy a healthy balance of high-level strategy and deep-dive technical execution.
What You Bring to the Table
- Platform Expertise: Deep knowledge of HRSD, ITSM, ITOM, ITAM, CMDB, and Discovery.
- Architectural Mastery: Proven understanding of ServiceNow best practices and framework architecture.
- Development Skills: Advanced proficiency in JavaScript, Glide APIs, and platform-specific scripting.
- Integration Proficiency: Hands-on experience with REST/SOAP, MID Servers, and Integration Hub.
- Analytical Mindset: The ability to bridge the gap between business needs and technical solutions.
- Soft Skills: Exceptional communication and stakeholder management capabilities.
Good to Have
- AI/ML Experience: Familiarity with Now Assist, Predictive Intelligence, or Virtual Agent.
- Scale: Experience managing or consulting for large-scale, global ServiceNow environments.
- Client Facing: Previous experience in pre-sales or external client-facing roles.
- Certifications: * Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – ITOM Discovery / Event Management
