Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly.
Document all incidents, alerts, events, and problems using standard reporting methods.
Quickly addressed and escalated issues as necessary.
Utilize checklists to ensure that identified problems are properly addressed.
Adhere to ITIL standards and the company s quality management system to meet service level agreements (SLAs).
Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components.
Support users for Logging - Incidents, Requests and Changes.
Coordinate tickets to closure and handle some basic activities
French Time zone to be adhered with France Holiday calendar.
