Network Support Engineer

Responsibilities:

• Diagnose and troubleshoot wireless, security, and switching issues reported by Cisco Meraki customers and partners.
• Install, configure, maintain, and troubleshoot Cisco routers/switches, Ubiquity routers / controllers / switches / APs , SonicWall firewalls, and Windows/Linux servers.
• Manage Active Directory, file replication server, and monitor network performance.
• Attend networking events to maintain a high social quotient.
• Design and implement new solutions to improve the resilience of the current network environment.

Requirements:

• Bachelors degree in computer science, information technology, or similar field of study with a focus on network engineering.
• 3 to 6 years of experience as a Network Support Engineer with expertise in wide area network (WAN) and administering Cisco Unified Communications Manager and Unity Connection.
• Skills in L2VPN, EDR, and GIAC certification as an ISO-17799 specialist.
• Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
• Strong knowledge of LAN/WAN, VLANs, VoIP, AAA/TACACS, EIGRP, and Cisco ACLs.
• Relevant certifications from Microsoft, Citrix, VMware, HP, Cisco, or EMC are preferred.

Skills:

• Proficiency in English and excellent communication skills.
• Strong understanding of networking and web technologies.
• Familiarity with cloud, distributed systems, databases, and networking protocols.
• Ability to articulate technical matters clearly and concisely to third parties.
• Experience with monitoring network performance and making necessary adjustments.

Preferred Skills:

• Knowledge of C/C++, Linux OS, embedded systems development, JavaScript, Node JS, and routing protocols.
• Security certifications like CISSP, CISM, GIAC, CEH, etc.
• Prior experience with packet generators, Ethernet, WiFi, IoT, DSL, PON, and VPN technologies.

Desired Skills:

• Expertise in configuring and troubleshooting Cisco VoIP phone systems.
• Managing network security with devices like Cisco ASAs, SSL VPNs, etc.
• Conducting wireless surveys and working with wireless networking technologies.
• Creating and documenting engineering network interoperability test plans.

Additional Information:

• The ideal candidate should possess a high level of critical thinking, problem-solving skills, and attention to detail.
• Ability to collaborate with team members to resolve network outages and complex issues efficiently.
• Experience in customer support and handling technical queries effectively