Service Now Developer

JD-ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM,ITBM,CMDB etc. With strong Scripting and integrations)

Exp- 7 to 10 yrs, B2,B3

HRSD

· Experience with the ServiceNow HR Service Delivery (HRSD) application

· Knowledge of HR functions, processes, and best practices

· Knowledge of Case Management, Knowledge Management best practices and design

· Experience designing and/or implementing an HR Shared Services center

· Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

OR

CSM

· Must have hands on standard CSM process implementation

· ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

· Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)

· Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

OR

FSM

· Working experience with FSM application on Work Order management, scheduling and dispatch

· Configuring Field Agent activities ( Mobile & Desktop)

· Configuring Field Service Business Process, Assignment, and Add-ons

· Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

· Integrations with Applications and Data Sources. Process Integrations

· Good Knowledge on Field Service Industry good practice