- Application Development & Customization: Develop and customize ServiceNow applications and services, including workflows, forms, and user interfaces, to meet business requirements.
- Integration Design & Implementation: Design and implement integrations between ServiceNow and other enterprise systems using APIs and other integration tools.
- Script Writing & Maintenance: Write and maintain client scripts, business rules, UI policies, and other custom scripts to enhance functionality and user experience.
- Testing & Quality Assurance: Conduct unit testing and support user acceptance testing to ensure the quality and functionality of developed solutions.
- Technical Documentation: Create and maintain detailed technical documentation for developed solutions and customizations.
- Support & Maintenance: Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing enhancements as needed.
- Collaboration & Requirement Gathering : Work closely with IT teams, business stakeholders, and other developers to gather requirements and deliver solutions that align with business goals.
Education
- Bachelor s degree in Computer Science, Information Technology, or a related field, preferred
Experience
- Four (4) or more years of experience in ServiceNow development and customization, required.
- Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting. Strong understanding of ITIL processes, preferred.
- Four (4) or more years working in conjunction with onshore teams to deliver solutions, preferred
- Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, required.
- Experience with ticketing systems and remote management tools, required.
- Experience in large complex ERP deployment, preferred.
- Experience working in a consulting environment, preferred.
License/Certification:
- ServiceNow Certified System Administrator (CAD) and Certified Implementation Specialist preferred.
Other Knowledge, Skills, & Abilities
- Excellent communication skills, professionalism, positive attitude, and desire to learn.
- Ability to effectively work both with a team and independently.
- Excellent analysis and problem-solving skills
