Service Manager, VP

What you'll do

In your new role, you'll be overseeing the delivery of excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management.

You'll also be:

• Setting an overall vision and strategy for the business area and your team
• Taking ownership for service in areas of specialist knowledge
• Communicating, collaborating and influencing colleagues and stakeholders across the bank
• Driving the continuous improvement of processes and procedures in your area of specialist knowledge
• Ownership of Digital incidents on all levels of WCDIO applications and infrastructure landscape including regular communications
• Lead and coordination of recovery groups including impact assessment and effective collaboration with the swiss based recovery management team
• Involvement in the continuous service improvements processes, proactively identifying potential weaknesses and providing solutions within problem management as well as feeding into post implementation reviews of change management if required

The skills you'll need

To succeed in this role, you'll need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment, as well as knowledge and experience of operational principles.Atleast have 14years experience in incident or problem management and lead incident groups and manage incidents in an efficient manner amongst other technical areas

You'll also demonstrate:

• Strong technical knowledge, including platform, technology, products and domains
• Advanced knowledge of one or more service management disciplines
• Strong interpersonal and communication skills
• A keen eye for detail