Service Engineer

Job Description: Service Engineer

Company: Loom Solar
Department: Service / After Sales Support
Employment Type: Full-Time

About the Role

Loom Solar is looking for a dedicated and technically skilled Service Engineer to handle installation support, troubleshooting, maintenance, and customer service for solar products and systems. The candidate will play a key role in ensuring smooth functioning of solar panels, inverters, batteries, and related equipment while maintaining high customer satisfaction.

Key Responsibilities

• Install, inspect, and maintain solar power systems including panels, inverters, batteries, and wiring systems.

• Diagnose and resolve electrical and technical faults at customer sites.

• Provide after-sales service and ensure timely complaint resolution.

• Conduct preventive maintenance of installed systems.

• Test equipment performance and ensure systems operate efficiently.

• Coordinate with internal teams such as sales, production, and technical support for issue resolution.

• Prepare service reports, maintenance logs, and customer feedback records.

• Educate customers on product usage, safety precautions, and basic maintenance.

• Ensure compliance with electrical safety standards and company service protocols.

• Travel to customer locations for on-site service whenever required.

  
  
  

Requirements

Required Qualification

• ITI in Electrical / Electrician Trade
  OR
  
  
  

• Diploma in Electrical Engineering
  

  
  

Experience

• Freshers can apply.

• 1–3 years of experience in electrical maintenance, solar service, or field service will be preferred.

  
  

Required Skills

• Basic knowledge of electrical circuits, wiring, and troubleshooting.

• Understanding of solar systems, inverters, and batteries.

• Ability to use electrical tools and testing instruments such as multimeter, clamp meter, etc.

• Strong problem-solving and analytical skills.

• Good communication and customer handling skills.

• Ability to work independently and in field conditions.

• Willingness to travel for service visits.

• Basic computer knowledge for reporting and documentation.

  
  

Preferred Candidate Profile

• Positive attitude and customer-focused approach

• Team player with technical mindset

• Responsible, disciplined, and punctual

• Ready to work in field service operations