Job Description: Field Engineer
Position Overview
We are seeking a dedicated and skilled Field Engineer to join our team. The Field Engineer will be responsible for providing on-site technical support, installation, maintenance, troubleshooting, and customer service across assigned regions. This role involves frequent travel, direct client interaction, and ensuring the highest standards of operational excellence.
Key Responsibilities
- Installation & Commissioning
- Assist in Installation, configuration, and commissioning equipment, systems, or solutions at client sites.
- Ensure proper calibration and testing before handover.
- Maintenance & Troubleshooting
- Perform routine preventive and corrective maintenance.
- Diagnose and resolve technical issues to minimize downtime.
- Escalate complex problems to higher-level support when required.
- Customer Support
- Act as the first point of contact for clients during field visits.
- Provide training and guidance to customers on system usage.
- Maintain professional communication and ensure customer satisfaction.
- Documentation & Reporting
- Maintain accurate records of site activities, service reports, and client feedback.
- Prepare and submit necessary service reports and checklists, duly acknowledged by the customer.
- Update system logs, service history, and escalate recurring issues.
- Collaboration & Compliance
- Coordinate with internal teams (engineering, sales, and support) for seamless service delivery.
- Follow all safety protocols and compliance requirements during field operations.
- Learning & Development
- Attend trainings as and when nominated.
- Continuously enhance technical knowledge and develop expertise to grow into senior roles.
- Work Flexibility
- Be available to work during weekends and extended hours when required; compensatory off will be provided as per company policy.
Qualifications & Skills : for experienced candidates
- ITI, Bachelor's/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
- Proven experience in field engineering, technical support, or related roles.
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with installation, testing, and servicing of relevant systems/equipment.
- Excellent communication and customer-handling skills.
- Ability to work independently and manage multiple assignments.
- Willingness to travel extensively and work in diverse environments.
Qualifications & Skills : for fresh candidates
- ITI, Bachelor's/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
- Excellent communication and customer-handling skills.
- Ability to work independently and manage multiple assignments.
- Willingness to travel extensively and work in diverse environments.
