Company Description
Zara Tech specializes in semiconductor technologies, providing equipment, consumables, services, engineering support, and turnkey solutions for semiconductor manufacturing. With expertise in chip-on-board, wire bonding, die-attach, and open cavity QFN packages, Zara Tech supports a range of processes including laser marking and packaging assembly. The company brings extensive experience in LTCC/HTCC, ASIC, and IC packaging, delivering solutions from design to the final product. With a highly skilled technical team, Zara Tech serves clients across Singapore and the Indian region.
Role Description
This is a full-time, on-site role for a Customer Service Engineer located in Ahmedabad. The role involves providing technical support to clients, performing field service tasks, troubleshooting issues, and ensuring customer satisfaction. The Customer Service Engineer will collaborate with clients, offer solutions for technical challenges, and support the performance and maintenance of semiconductor equipment.
Qualifications
- Proficiency in Customer Support, Customer Satisfaction, and client relationship management
- Experience in Field Service and performing on-site diagnostics and repair
- Strong skills in Technical Support and Troubleshooting for semiconductor wire bond equipment or related technologies
- Ability to work effectively under pressure, prioritize tasks, and solve problems independently
- Technical expertise or relevant experience in semiconductor technology is strongly preferred
- Diploma or Bachelor's degree in Engineering or a related technical field
- Having wire bonding or having semiconductor field experienced people will give priority.
