- Macos, Okta, G Suite, Google workspace, Jamf
- Microsoft Dynamics POS or Dynamics 365 Retail / POS systems
- Exposure to Windows OS, Active Directory, Azure AD, or MDM tools
The Koch Business Solutions Service Desk is an Incident Response Center dedicated to providing IT solutions to Koch employees worldwide. This is not your typical call center, rinse, repeat, and dispatch position. At KBS, we have worked diligently to bring meaningful work to our first responders to provide immediate solutions to complex technical situations. We have shared knowledge across our organization to provide our specialists with the tools and resources to handle 2nd and, in some cases, 3rd level support issues. Together with our US and Asia-based centers, we are responsible for ensuring our customers receive the IT support they need via phone, chat, and self-service 24x7. If you are passionate about people and providing IT solutions, this is the role for you!
