Manage Service Design activities for one or more projects.
Ensure that requirements are communicated to all impacted support teams and proactively communicate risks to the production support managers.
Ensure that the production support organisation can fulfil and meet the business expectations (defined in SLA s / OLA s).
Manage and arrange required workshops, training sessions etc. to ensure effective service readiness, knowledge transfer and support staffing capacity.
Participate in Internal/External audit and provide any required evidence. Ensure capacity and availability of services is being adequately monitored and managed.
Build Operational readiness, such as Support Model, RACI, Communication channels. Manage transition of new/existing products into live stage.
What you bring:
3 to 6 Years of Experience in Service Design Analyst with compliance experience
Ability to prioritise effectively to be productive in an agile and highly dynamic environment in which priorities and goals may change rapidly.
Excellent communication skills including interpreting business requirements; able to communicate the same message clearly to different audience.
Ability to provide direction, expertise and support to other team members.
Strong ITIL Service Management background - particularly relating to Service Design and/or Service Transition.
Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. Experience of engaging and building successful relationships with a broad range of stakeholders.
Added bonus if you have:
Experience of working in complex, large scale, Technology environments ideally within Financial Services.
