Local Area Network (LAN), Firewall Services, Wireless Networking
Description
GSPANN is hiring a Service Delivery Manager to lead and manage enterprise network service delivery across LAN, wireless, and firewall environments. The role focuses on driving SLA adherence, vendor governance, and service excellence while ensuring high performance, availability, and security.
Location: Gurugram / Hyderabad
Role Type: Full Time
Published On: 7 April 2026
Experience: 12+ Years
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Description
GSPANN is hiring a Service Delivery Manager to lead and manage enterprise network service delivery across LAN, wireless, and firewall environments. The role focuses on driving SLA adherence, vendor governance, and service excellence while ensuring high performance, availability, and security.
Role and Responsibilities
- Own end-to-end service delivery for Local Area Network (LAN), Wireless, and firewall services.
- Ensure services meet agreed availability, performance, and security standards.
- Act as the primary point of contact for operational service issues and escalations.
- Drive root cause analysis (RCA) and ensure implementation of corrective and preventive actions.
- Manage third-party service providers delivering LAN, wireless, and firewall services.
- Establish and maintain strong service governance, including Service Level Agreement (SLA) and Key Performance Indicator (KPI) management, service review meetings, performance tracking, and Continuous Service Improvement (CSI) initiatives.
- Hold vendors accountable for contractual obligations and service commitments.
- Challenge vendors proactively when service levels or quality do not meet expectations.
- Build and maintain strong relationships with business and Information Technology (IT) stakeholders.
- Act as a trusted service partner by understanding business needs and priorities.
- Ensure stakeholders remain informed about service performance, risks, and planned improvements.
- Translate technical service information into clear, business-relevant communication.
- Produce high-quality service reports, including SLA and KPI dashboards, incident and problem trends, and risk and mitigation updates.
- Communicate effectively during major incidents and service disruptions.
- Present service performance insights to management and stakeholders in a structured and clear manner.
- Identify recurring issues, service gaps, and opportunities for improvement.
- Collaborate with vendors and internal teams to improve service stability, performance, and user experience.
- Support service transitions, changes, and enhancements related to LAN, wireless, and firewall services.
Skills And Experience
- Demonstrate strong experience in Information Technology (IT) Service Delivery Management, preferably within network services.
- Apply proven expertise in third-party vendor service delivery management, including SLA and KPI governance, vendor performance management, and escalation handling.
- Exhibit excellent stakeholder management skills with strong written and verbal communication abilities.
- Develop and present service reports and operational dashboards effectively.
- Demonstrate solid functional understanding of LAN infrastructure, wireless networks, and firewall and network security services.
- Engage confidently with technical teams and service providers without requiring hands-on configuration.
- Exhibit a strong ownership mindset and operate as an integral part of the organization.
- Work in a structured, proactive, and detail-oriented manner.
- Manage and challenge third-party providers confidently to ensure service quality.
- Perform effectively in high-pressure service and incident situations.
- Focus on service delivery, governance, and stakeholder engagement without direct people management responsibilities.
