Senior Travel Consultant

Company Description

EJI Travel Solutions is a team of travel enthusiasts located in Noida, specializing in tailor-made luxury travel to various parts of the world. Our aim is to provide customer satisfaction by customizing our products and crafting blueprints of dream holidays. We have extensive tie-ups with hotels of all kinds, from leading luxury hotels to budget hotels, to deliver the ultimate travelling experience to our customers.

Role Description

This is a full-time on-site role for a Senior Travel Consultant in Noida. The Senior Travel Consultant will be responsible for travel consulting, itinerary designing, travel management, travel arrangements, customer service, and making reservations. The Senior Travel Consultant will also be responsible for providing exceptional customer service to create memorable travel experiences for clients.

Qualifications

• 1-4 working experience as a Travel Consultant (B2C)
• Excellent communication and interpersonal skills
• Experience in organizing travel from beginning to end, including tickets, accommodation, and transportation.
• Attention to detail and ability to multitask
• Ability to work well under pressure and handle difficult situations
• Proficiency in relevant software and tools used in the travel industry
• Patience, empathy, and understanding of different cultures and customs
• Bachelor's degree in Hospitality, Tourism, or related field
• Experience with luxury or high-end travel is a plus
• GDS (Amadeus/Galileo), Visa Knowledge – Preferred not mandatory.

Job Description/Responsibilities

• Comprehend clients preferences and requirements, recommending appropriate travel packages.
• Coordinate comprehensive travel arrangements, including booking tickets, accommodations, and ground transportation.
• Provide travellers with relevant information, travel vouchers, and holiday materials such as guides and maps.
• Generate and send invoices, manage deposits, and ensure timely collection of balances.
• Effectively address unforeseen issues and manage complaints.
• Achieve specified revenue and profit targets.