Senior System Analyst - IAM & Certificate Management

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for IAM and certificate management/PKI projects.
• Prepare and maintain detailed documentation including functional requirements, process flows, use cases, and user stories.
• Facilitate requirement clarification sessions, manage stakeholder expectations, and resolve issues.
• Liaise with MSPs, solution architects, Azure teams, security teams, Okta, and development teams to translate business needs into technical specifications.
• Support solution design and development; ensure alignment with documented requirements.
• Conduct and support user acceptance testing (UAT).
• Provide post-implementation support to stakeholders.
• Track and report project status, risks, and issues; recommend mitigation strategies.
• Contribute to the implementation of Zero Trust framework, group policies, authentication, and authorization models.
• Stay updated on industry IAM best practices and trends.

Requirements:

• 7–10 years of experience in the IT industry with a strong background in product/business analysis.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Experience with C#, .NET, and Microsoft technologies.
• Proven experience as a Business Analyst in IAM-related projects.
• Hands-on experience with PKI, certificate management tools (e.g., Venafi).
• Familiarity with IAM platforms such as SailPoint, Saviynt, Okta, and associated modules.
• Expertise in Active Directory (On-Prem & Azure AD), Entra ID, MFA, federation, and conditional access policies.
• Strong understanding of identity lifecycle, authentication, and access control principles.
• Experience with Agile and Waterfall methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication, documentation, and interpersonal abilities.
• Experience with business process modeling tools.
• SQL and data visualization tool knowledge is a plus.