Job Title: Senior Support Analyst – Opcenter (Expharma)
Location: Hyderabad (Preferred) / Bangalore / Chennai
Job Type: Contract
Overview:
We are hiring a Senior Support Analyst for an urgent contract opportunity to support a pharma manufacturing system using Siemens Opcenter (Opcenter Expharma). The role involves L3 production support, troubleshooting, and ensuring smooth operations of MES applications in a fast-paced environment.
Key Responsibilities:
- Provide L3 support for Opcenter Expharma including debugging application and system issues
- Monitor day-to-day production activities and ensure system stability
- Troubleshoot and resolve incidents, service requests, and data issues
- Write and execute SQL queries to analyze and fix issues (e.g., Work Orders/Task IDs)
- Coordinate with vendors and internal teams for issue resolution
- Participate in daily support calls and track ongoing issues
- Suggest improvements to avoid recurring problems
- Support configuration, script changes, and master data updates
- Conduct user training on system processes and enhancements
Requirements:
- Hands-on experience with Opcenter Execution Pharma (Expharma)
- Strong understanding of MES and manufacturing workflows
- Experience with modules like MBR, Equipment, Audit Trail, PI Process
- Good SQL knowledge for troubleshooting and data fixes
- Experience in L2/L3 production support roles
- Understanding of GxP processes
- Familiarity with ITIL concepts
- Experience in pharma/manufacturing domain preferred
- Able to start immediately or on short notice
