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Essential Duties & Responsibilities:
The main areas of responsibility are:
Assessing new opportunities
Meeting virtually with prospects and clients to confirm understanding technical and financial requirements
Assembling solutions that meet technical and financial requirements
Contributing to solution-related written proposal content
Lead costing and pricing of services
Collaboration and coordination with Service Delivery, IT, HR, and Finance stakeholders
Working with service delivery partners (sub-contractors) to receive quotes
Creating and overseeing the development of effective presentation material and presenting to technical and executive client audiences and delivering client presentations
Writing and negotiating Statements of Work
Knowledge, Skills and Abilities required:
The ideal candidate will have:
Bachelor's degree or equivalent experience, Master's degree in related field a plus
A strong background in IT services, including a deep understanding of Automation, industry best practices domestically and globally, typical operational metrics, SLAs and SLA methodologies.
Strong domain expertise including:
o Managed NOC Services
o Managed SOC Services
o Cloud Management Services
o ITIL
o AI Ops
o Service Desk
o Field Dispatch support
o Dedicated on-site support
o Depot support
o PC engineering and vulnerability management
o Asset Lifecycle management
o User experience management
o Persona
o Innovation
o Continual Service Improvement
o Governance
History of successful IT managerial roles and/or solutioning roles
Experience managing or contributing to large scale strategic services pursuits
Experience writing and negotiating Statements of Work
Excellent writing, presentation and communication skills
Excellent quantitative and financial skills
High proficiency using Word, Excel, PowerPoint, and Visio
Broad and deep understanding of business and service management technologies
Job ID: 145439171
