Bachelors degree in Computer Science, Information Systems or related field
3-5 years of hands-on ServiceNow development and administration experience
Certified System Administrator and Certified Application Developer certifications
Excellent knowledge of ServiceNow modules - SPM, HR, SecOps/VR, ITAM, ITOM, ITSM, etc.
Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON
Excellent troubleshooting and analytical skills
Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams
Collaborative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision
Ability to adapt to changing priorities and business needs in a fast-paced, dynamic environment
Fluency in reading and speaking English
Responsibilities
Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow
Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices
Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency
Support: Troubleshoot, triage and resolve incidents, problems, requests, changes, events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc. providing timely support and guidance to stakeholders
Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics
System Administration: Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.
Maintenance: Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking and resolution by coordinating with stakeholders
Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,
Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks
Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices
Continuously identify opportunities for process and system optimization, implement automation where possible
